Sovereign alternative to Zendesk, Intercom
Chatwoot customer support, hosted in Europe
The open-source omnichannel customer support platform, operated for you in Europe. Bring live chat, email, social media and WhatsApp together in a single inbox, with an unlimited number of agents.
What the managed service covers
Chatwoot is an open-source customer support software (Community edition, MIT license). Bunker hosts and operates it in Europe: updates, backups, monitoring and high availability. Your customer conversations and data stay with you, exportable at any time.
Deployment and updates
We install, configure and keep the latest stable version up to date. You have no server to administer.
Encrypted backups
Daily encrypted backups, kept in Europe. A restore is one ticket away.
Monitoring and security
Monitoring, security patches and firewall handled continuously by our team.
Human support
A team that answers on software it operates itself.
- Omnichannel inbox (chat, email, social media, WhatsApp)
- Unlimited agents and conversations
- Canned responses, macros and automation rules
- Hosted in Europe, re-internalizable data
Hosted in Europe, outside US jurisdiction
Zendesk, Intercom and Freshdesk charge per seat and host your customer exchanges — often your most sensitive data — outside Europe, under US law (CLOUD Act). Managed Chatwoot in Europe brings all support back under your governance: unlimited agents with no per-seat surcharge, data hosted in Europe, and open-source software you can bring back in-house whenever you decide.
- Servers physically in Europe, operated by a European company.
- A European company, outside the scope of the US CLOUD Act and FISA.
- No subcontracting to a US hyperscaler.
- Re-internalizable: you can bring the service back onto your own servers.
Frequently asked questions
Which channels does Chatwoot bring together?
Your website live chat, email, Facebook Messenger, Instagram, WhatsApp and custom APIs all land in a single shared inbox. Your agents reply to everything from one interface, with canned responses, macros and assignment rules.
How many agents can I create?
As many as you want. Unlike Zendesk or Intercom billed per seat, the managed offer is a flat monthly plan with unlimited agents — the cost does not depend on the size of your support team.
Where are my customer conversations hosted?
In Europe, on Bunker infrastructure. Replicated database, daily encrypted backups and attachments stored in Europe. No customer data leaves the EU.
Can I get my data back if I leave?
Yes, at any time. Chatwoot is open source (Community edition, MIT license): you export your conversations and contacts, and can re-internalize the instance on your own infrastructure. No proprietary lock-in.
Is Bunker affiliated with Chatwoot Inc.?
No. Bunker provides managed hosting of the open-source Chatwoot software (Community edition) and is not affiliated with Chatwoot Inc. "Chatwoot" is a trademark of its publisher, referenced here descriptively to designate the operated software.
Deploy Chatwoot in Europe
We handle hosting, updates and backups. You keep control of your data, and the ability to bring everything back in-house whenever you decide.