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Frequently Asked Questions

General​

What is Bunker?​

Bunker is the post-cloud: returning to on-premise with managed benefits (patch-management, security). 100% open-source and 100% re-internalizable.

For small businesses with a single physical site: enjoy redundancy and a disaster recovery plan on the Bunker cloud. As you grow with multiple sites, you can have a fully redundant infrastructure, entirely on-premise and self-hosted thanks to Bunker.

Bunker's cloud version remains available for backups and ultra-high availability. Our philosophy: give control back to business owners and CIOs over their entire software stack.

Why Choose Bunker?​

  • Total reversibility: Unlike French, European and GAFAM clouds, enter the post-cloud era with Bunker, leave us at any time by re-internalizing 100% of our software stack at your premises.
  • Sovereignty: Your data stays in Europe
  • Compliance: Native GDPR, no Cloud Act
  • Performance: Infrastructure optimized for Europe
  • Support: European team, multilingual support

Is Bunker Open Source?​

Our infrastructure uses open source technologies (Kubernetes, PostgreSQL, etc.). Some of our tools are also open source on GitLab.

Account and Billing​

How Do I Create an Account?​

Go to console.getbunker.net and click on "Create an account".

What Payment Methods Do You Accept?​

  • Credit card (Visa, Mastercard)
  • Bank transfer (Enterprise)
  • SEPA direct debit (Pro+)

Can I Try for Free?​

Yes, the Free plan allows you to try Bunker without commitment.

Technical​

What Technologies Are Supported?​

  • Docker containers
  • Databases (PostgreSQL, MySQL, Redis)
  • Object storage (S3 compatible)
  • Domains and SSL certificates

How Do I Deploy an Application?​

Check our quick start documentation to create your first project.

Do You Offer SLAs?​

PlanSLA
FreeBest effort
Pro99.9%
Enterprise99.99%

How Does Support Work?​

  • Free: Documentation and community
  • Pro: Email with 24h response
  • Enterprise: Dedicated support, phone

Security​

Is My Data Encrypted?​

Yes, all data is encrypted:

  • In transit (TLS 1.3)
  • At rest (AES-256)

Are You GDPR Compliant?​

Yes, Bunker is 100% GDPR compliant. Your data stays in Europe under European jurisdiction.

Do You Offer MFA?​

Yes, multi-factor authentication is available for all plans and mandatory for Pro and Enterprise plans.

Migration​

How Do I Migrate from AWS/GCP/Azure?​

Contact our team at [email protected] for personalized assistance.

Is There Lock-in?​

No, we use open standards (Docker, S3, PostgreSQL). You can export your data at any time.

Contact​

How Do I Contact Support?​

Where Do I Report a Bug?​

Open a ticket on our GitLab or contact support.

How Do I Report a Vulnerability?​

Send an email to [email protected].